Mortgage Servicers

Rate caps, foreclosure holds, and audit trails

Whether you service your own originations or portfolios for investors, Civrel handles interest rate caps, foreclosure holds, and default judgment affidavits for mortgage portfolios.

Mortgage SCRA compliance workflow showing rate cap calculation, foreclosure hold tracking, 1-year post-service extension monitoring, and court approval documentation

Applicable SCRA Protections

§3937
Interest Rate Cap
6% maximum on pre-service mortgages; 1-year post-service extension
§3953
Foreclosure Protection
Court approval required during service and 1 year after
§3931
Default Judgment Protection
Affidavit of military status required before default

Platform Features

  • DMDC verification (single and batch)
  • Portfolio screening for mortgage books
  • Mortgage-specific rate cap calculator
  • Foreclosure hold tracking
  • Eligibility determination with statutory citations
  • SLA tracking and deadline alerts
  • Document generation and tracking
  • Examiner-ready compliance reports
Common Questions

Frequently Asked Questions

What is the 1-year post-service extension for mortgages?

Under §3953, foreclosure protection extends for 1 year after active duty ends for mortgage obligations. This means servicers cannot foreclose without court approval during service and for 12 months after discharge or release from active duty. This is unique to mortgages and does not apply to other loan types.

Can I foreclose on a servicemember during active duty?

No, not without court approval. Under §3953, any foreclosure or seizure of property for breach of a mortgage obligation requires a court order during active duty and for 1 year after. The court must determine whether military service materially affects the servicemember's ability to meet the obligation.

How do I calculate the 6% rate cap for mortgages?

The 6% cap under §3937 applies to the interest rate only, not fees or other charges. Calculate: (1) Verify the mortgage was incurred before active duty began, (2) Reduce the interest rate to 6% annually, (3) Apply retroactively from the start of active duty, (4) Refund or credit any excess interest charged. Civrel automates this calculation with statutory citations.

What if the servicemember stops making payments?

You still cannot foreclose without court approval under §3953. The servicemember must provide written notice and a copy of military orders to invoke SCRA protections. However, once notified, you must verify military status via DMDC before proceeding with any adverse action, regardless of payment status.

Do I need court approval for foreclosure?

Yes, under §3953. Court approval is required during active duty and for 1 year after discharge for mortgages. The court may stay proceedings, adjust obligations, or grant other relief. Proceeding without court approval can result in DOJ enforcement, consent decrees, and customer remediation.

How long does SCRA protection last after discharge?

For foreclosure protection under §3953: 1 year after discharge (mortgages only). For rate cap protection under §3937: ends when active duty ends. For default judgment protection under §3931: applies during active duty only. The 1-year extension is specific to mortgage foreclosures.

What documentation do I need for SCRA compliance?

Required documentation: (1) DMDC verification certificate showing military status check, (2) Written notice from servicemember with copy of orders, (3) Rate cap calculation worksheet, (4) Court order for any foreclosure action, (5) Audit trail of all SCRA-related actions. Civrel generates all required documentation from a single dashboard.

For Mortgage Servicers

See foreclosure hold tracking in action

Check your mortgage portfolio for SCRA exposure. 15-minute risk assessment.

Book directly

Pick a time on our calendar. No back-and-forth.

Send a message

Prefer email? We'll respond within one business day.

No sales pressure. We'll show you the platform and answer your questions.